Clear answers before opening a ticket.
These notes help customers understand script security, refund terms, custom requests, installation support, and delivery expectations before ordering.
Frequently Asked Questions
Find quick answers about purchasing, delivery, support, and policies.
How do I purchase a product?+
Choose a product and select Purchase via Discord. Orders, payment confirmation, and delivery are handled through the official Vemouz Studio Discord ticket workflow.
Are the scripts locked?+
Yes. Plug N Play products can use locked or encrypted scripts to protect copyright, product security, and system integrity. This is part of the purchase terms.
Can I request a refund?+
All payments are final and non-refundable. Refunds are only considered if there is a technical issue from our side that cannot be resolved within the agreed timeframe.
Can I request a custom system?+
Yes. Custom requests are handled through Discord ticket review. Send your goal, map context, references, and deadline so the scope can be confirmed clearly.
Will Vemouz Studio help with installation?+
Yes, setup guidance is provided through Discord. Customers should back up their Roblox place first and test in Roblox Studio before publishing.
How long does delivery take?+
Delivery time depends on the product and current queue. Ready Plug N Play products are processed after payment verification and staff confirmation.
Do you provide custom scripting services?+
Yes. Send your goal, current project condition, references, and expected timeline through Discord so the scope can be reviewed properly.
Can I use the product in multiple games?+
Usage terms depend on the selected product and agreed license. Confirm your intended use before payment so the delivery terms are clear.
Do products receive updates?+
Supported products receive update notes when improvements or fixes are available. Exact coverage depends on the product and delivery agreement.
How can I get support?+
Use the official Discord ticket workflow and include product name, issue details, screenshots, and any relevant Roblox Studio errors.